Motivational Interviewing Learning Series
Mosaic Community Health
MOTIVATIONAL INTERVIEWING
The Need | Mosaic Community Health is a federally qualified health center in central Oregon that serves almost 30,000 patients a year with a staff of 400 people. They help people with medical, dental, behavioral health, pharmacy, and nutrition services, along with helping people access health insurance and other basic needs. As in all integrated care settings, a lot of the patients they serve have chronic health conditions. To improve health in their community, care team members need evidence-based methods to help people manage their day-to-day health behaviors and social circumstances.
The Approach | Ariel partnered with the Training and Development team to develop a motivational interviewing training plan for a multidisciplinary audience. We offered both beginner and intermediate training so that team members could get an introduction to motivational interviewing, and deepen their skills if they were interested.
The Outcomes | We provided four days of in-person instruction and practice with motivational interviewing to Mosaic staff, spread out between the fall and the spring. When asked to rate the facilitator and format, participants gave an average rating of 4.75 out of 5. What people loved about it:
“I learned so much from this class! The instructor was very engaging and I felt comfortable asking questions. The role plays ended up being my favorite part, even though that's what I was most nervous about!”
“Easy to understand information”
“I enjoyed how interactive it was. I was able to put the skills into practice with supportive and thoughtful feedback.”
“Ariel is great, easy to connect with and she had an openness to learning our specific needs.”
The Learnings | One thing we loved learning from this training series is how amazing the Mosaic clinical pharmacy team is! They showed up with curiosity, effort, and commitment to effective patient care. It was really fun to introduce MI skills to them in the fall and hear what they had learned from patients when I came back in the spring.
