Online Learning for Person-Centered Health-Related Social Needs Screening
Texas Association of Community Health Centers
COLLABORATIVE SCREENING
The Need | As in many states, Texas community health centers are facing new requirements for health-related social needs screening. The Texas Association of Community Health Centers wanted to provide their members with a robust set of person-centered screening implementation tools through their Learning Management System. Our goal was to offer teams an easy, flexible format for getting prepared to ask these sensitive questions in a trauma-informed and respectful style.
The Approach | Ariel partnered with PCA staff to hear about their goals and their stakeholder priorities. We developed a suite of implementation tools for Texas Community Health Centers to promote person-centered approach to health-related social needs screening. We created training videos, system design and conversation tools, plus a User Guide for the tools for them to share online for health centers to access at their convenience.
The Outcomes | One of their priorities for this project was to create a Patient Action Plan for navigators to use with patients. To meet this priority, Ariel and Genevieve, our plain language expert, worked together to develop a user-friendly, interactive Patient Action Plan tool that incorporates health literacy and motivational interviewing to support dialogue, care planning, and clarity on next steps. You can check it out here! (link to resource)
The Learnings | We loved working with an amazing team of communicators to assemble this suite of tools for Texas community health centers. We learned a little about the specific strategies they are using to address health-related social needs in Texas, and also learned that this work is very similar all across the country!
